CONSULTATIONS

How do I arrange a consultation?

The first step to treating any problem behaviour in your pet is to consult with your veterinary surgeon, who should investigate and endeavour to eliminate any underlying medical or clinical cause.

He or she may then refer you to us, by using the referral form or by giving you a referral letter explaining the nature of the problem, and your pet's clinical history.

Please then telephone our Centre staff, who will advise you further.

Some behavioural problems are best dealt with in the animal's home environment, while others should be assessed at our Centre. A mutually convenient appointment time will then be arranged for us to meet you and your pet.

Telephone consultations are available for non-aggression cases if a meeting is impractical. Please complete the dog, cat, bird, rabbit or rodent history form and return it to us once you have arranged a referral from your veterinary surgeon. We will then contact you to book you an appointment.

What are our opening times?

Consultations generally take place within the hours of 9.00 am to 5.00 pm, Monday to Friday and last for approximately two hours.

How much does it cost?

The fee will vary according to the complexity, risk and time involved, and any behaviour-related products that you may choose to purchase. Cash, credit cards and cheques are accepted, and many pet insurance policies will reimburse our fees. Help will not be denied to those unable to afford our normal fees.

What should I bring with me?

Along with your pet, we like to meet the other members of your family (including other pets) who are involved with the problem.

Please bring along any behaviour-related equipment you normally use, such as headcollar, muzzle, etc. Photographs of your home and/or video footage of your pet's behaviour can help us to understand the context and causes of the problem.

As our Centre is based on a farm and certain problems are better assessed outdoors, please dress according to the weather conditions. You are welcome to bring a camera if you would like to photograph your visit.

What happens next?

Following your consultation, you will receive a report reiterating the main points discussed, and the recommended programme of therapy. A copy of the report is sent to your vet, an important partner in the process of helping your pet. This will include details of any suggested medical investigations or treatment.

We then offer further support and advice where necessary, by telephone, or if required, a second consultation (although in most instances this is not necessary). Three months after your consultation, we will send you a follow-up questionnaire, to address any further questions you may have and to update us on the progress of your pet.