Meet the Team

Our team is the backbone of our business. Each individual member plays an integral part to the smooth running of the company. With years of experience running through our team of staff it ensures the service we provide is of the highest quality.
Dr Roger Mugford, CEODr Roger Mugford

Dr Roger Mugford

CEO

Dr Roger Mugford is a psychologist and farmer who introduced the concept of behavioural therapy to the veterinary profession by founding The Animal Behaviour Centre in 1979. Since then, his referral practice is seen as the leading authority in the field and has seen more than 50,000 pets. He invented the Halti headcollar plus other training and reward based behaviour aids distributed by The Company of Animals, of which he is the CEO.

Paul Nolan

Paul Nolan

Operations Director

Paul is responsible for all Operational elements at The Company of Animals. In short, ensuring that all areas of the business run smoothly, adopt best practices and stay true to the core values and high ethical standards of CoA. From product development to our global distribution network, Paul is tasked with creating new and innovative ways to increase efficiencies and effectiveness at every milestone. With constant investment in its ever evolving infrastructure, building a working environment in which staff (and our dogs!) can thrive is something Paul is very passionate about.

Neli Ban

Neli Ban

International Business Manager

Neli is our International Business Manager, looking after customers outside Europe and US. Her focus is to make sure existing COA customers get all the support they need to continue to grow with our products, and that territories are fully developed.

Trent

Trent

Name: Trent

AKA: Trenny, Trenticles

Belongs to: Lucy Heath, Head Trainer

Breed: Smooth Collie

Age: 7 years old

Gender: Male

Likes: Giving people chin and ear kisses, agility, training, being chased, rolling on the floor grunting

Dislikes: Being left out of anything

Best Trick: Hiding his face

Ash

Ash

Name: Ash

Aka: Ashy Fluff

Belongs to: Lucy Heath, Head Trainer

Breed: Shetland Sheepdog

Age: 8 years old

Gender: Male

Likes: FOOD!

Dislikes: Anything that doesn’t involve food

Best Trick: Using children as agility equipment in displays

Jaeden Iddon

Jaeden Iddon

Operations Manager

Jaeden is responsible for all global purchasing, forecasting and stock control at CoA. With numerous vendors, new territories and an ever-evolving supply chain, Jaeden manages purchasing and forecasting across UK, US and international distributions centres. Aside from purchasing responsibilities, Jaeden also looks after general inventory management and cycle counting across all DCs. As a passionate dog owner, he naturally coordinates all new product development from own-brand to third party, negotiating terms and pricing to further strengthen our innovative product portfolio.

 

Vicky Whicher

Vicky Whicher

Operations Assistant

Vicky arrived at The Company of Animals with a mixed background in both Corporate and Animal Care.  With a passion for dogs since she was a little girl she knew about The Company of Animals and was delighted when she finally got an opportunity to work alongside the team. She owns two beautiful dogs, Millie, a Collie and Apollo, a Toy poodle. Vicky says her dogs have completely opposite personalities and they always keep her entertained.  She has participated in Agility, Pets As Therapy, Sheep Herding & Good Citizen Award Schemes. Vicky ran her own dog walking and pet sitting service, has experience in dog grooming and worked as an Assistant Canine Hydrotherapist.  She is an OCN accredited Canine First Aider and has attended various workshops including Clicker Training, Difficult Dogs Difficult People & Tellington TTouch. In her spare time she supports dog charities by fundraising has worked as an assistant dog trainer.

Jason

Jason

Name: Jason

AKA: J, Jas, JJ

Belongs to: Roger Mugford: Founder

Breed: German Shephard

Age: 6 years old

Gender: Male

Likes: Belly rubs, ear rubs, chewing things especially his Marrowbone and playing with his Boomer Ball in the paddock.

Dislikes: Being turfed off his bed by little Trip who is only a fraction of his size!

Best Trick: Paw

Hannah Marinaro, Supply Chain CoordinatorHannah Marinaro

Hannah Marinaro

Supply Chain Co-Ordinator

Hannah's main responsibilities revolve around purchasing materials for inventory and dealing with any issues relating to purchase orders. Hannah also deals with cycle counts, pricing changes and monitoring stock levels and lead times.
Sarah Gibbs

Sarah Gibbs

ABC Administrator

Sarah joined the company in 2016 and is one of our trainers at the centre.  She is also responsible the day to day running of the training classes and is the first point of contact for anyone requiring training advice or to book a class or training session.  She used to run her own business providing dog walking, training and boarding and was previously an Area Officer for Beagle Welfare, whom she still volunteers for.  Sarah has a Diploma in Intermediate Canine Psychology and is studying for her Advanced Canine Psychology Diploma.  She has also attended a Canine First Aid Workshop.  Sarah has two Beagles, Snoopy & Daisy and enjoys spending time with her family and walking in her spare time.

Nori

Nori

Name: Nori

AKA: Noo Noo, Noodles, Nozza, Big bear and Hairy beast

Belongs to: Jade Childs, Marketing assistant

Breed: Newfoundland

Age: 2 years old

Gender: Male

Likes: Swimming, dribbling, his teddy hippo and Coachies Lick treats!

Dislikes: Bath time, bed time and frogs

Best Trick: Playing dead

 

Nori is the newest office dog to join us here at the company of animals and defiantly the biggest! He is so big he takes off with some of the office furniture occasionally! With all that hair he likes to knock over his water bowl so that he can lie in it to keep himself cool, so the office floor is often a swimming pool. He also loves performing his tricks and dribbling all over the trousers of his visitors! He is a very playful character and nothing phases him so he is often used as a stooge dog for some of the behavior lessons at the centre, which is great for him as he loves making new friends!

Karen Hill, TABC Centre ManagerKaren Hill

Karen Hill

ABC Clinic Manager

Karen has worked at the Training and Behaviour Centre since 1989 is responsible for its day to day running; being the first point of contact for pet owners and veterinary practices to arrange an appointment , book a training class or ask some basic advice on a pet’s behaviour. Karen recommends the service she feels is best suited to resolve the client's problem and books them in accordingly. Karen controls all the clinic equipment, looks after the clients that come to see us and assists with consultations where necessary. She also provides follow up support for our clients, such as pet insurance claims. Karen is also an experienced dog trainer and teaches Puppy Pre-School, Puppy Training classes and private lessons.
Harry Mugford

Harry Mugford

Pet Head Business Manager

Harry is responsible for managing the social media profiles for Pet Head. He also works closely with the formula manufacturers of Pet Head, to ensure claims and technical information on pack are compliant and accurate.
He is currently involved with the re-design project of the current Pet Head range and implementing new and innovative products.
Harry cycles and skateboards in his spare time as well as fostering rescue dogs that come into the office, before they find their new home.

Daisy

Daisy

Name: Daisy

AKA: Daisy May, Dizzy, Crazy Daisy

Belongs to: Jade Childs, Marketing assistant

Breed: Unknown Crossbreed

Age: Approx 1 and a half

Gender: Female

Likes: Playing with everybody! Doing Tricks! Salami!

Dislikes: Bath Time

Best Trick: Shy

Daisy is a Romanian Street dog rescue who came over from Romania in December 2014. She was rescued by volunteers from a better life for dog rescue charity from a public shelter facing certain death. She was shaved and left in an open pen in the cold and was so scared she wouldn't stop clinging to the volunteer. The charity had a quota of how many dogs could be rescued on that trip and daisy was not one of the lucky ones- that was until her personality sparked a mission to save her! Shes a funny looking little girl and we have no idea what she is but she has won the hearts of everyone she has met! What she lacks in looks she sure makes up for in personality! She has had a tough start but she looks thankful everyday as you can see she is always smiling! (Doesn't matter if its because of an overbite!) Since being with Jade she has been learning lots of new tricks which she loves doing and participating in the agility classes here at the farm and loves every minute of it!

Fiona WhelanFiona Whelan

Fiona Whelan

ABC Behaviourist Consultant

Fiona has been working at the Training and Behaviour Centre as a behaviour specialist for over twelve years and previously ran her own training and behaviour establishment in Lincolnshire for seven years so has a wealth of experience as a behaviour counsellor. Fiona studied Animal Science and Kennel and Cattery management at De Montfort University and is a full member of The CFBA (Canine & Feline Behaviour Association). She's a regular contributor in veterinary publications as well as being a popular speaker at veterinary congresses. Fiona has always been passionate about rescue animals and her current menagerie includes; three horses, three Australian Cattle Dogs (one of which is profoundly deaf), a cat and three clicker trained, ex-battery hens.
Luke Manning

Luke Manning

Logistics Coordinator

Luke’s role involves processing the export sales and deals directly with the international and European wholesalers, distributors, retail customers and carriers by coordinating their timed movements and delivery requirements. He also manages customer promotions, price changes and resolves queries and or discrepancies on orders. He assists the office team, as well as liaises with the export sales team to help fulfil customer requests or any logistical needs. Luke is equipped with over ten years’ experience in the Freight Forwarding industry. In his spare time Luke enjoys all sports and persists to keep fit all year round. He loves riding Harley Davidsons and traveling with his partner, Amanda.

Luti

Luti

Name: Luti
 
AKA: Lutes
 
Belongs to:
Hayley Straus, Finance Assistant
 
Breed:
Cockerpoo
 
Age: 3 years old
 
Gender: Male
 
Likes: Food, sticks, having a mad 5 and agility classes
 
Dislikes: Loud noises, bath time and the postman!
 
Best Trick: Giving a high five
 
Luti has lived with Hayley since he was a puppy and is now a regular to the office. He enjoys going for the lunchtime walks with the other office dogs, and is slowly growing in confidence as he was quite nervous to begin with. They have also joined an agility class and he is absolutely loving learning new things.

Jade Childs

Jade Childs

Graphic Designer

Kiki

Kiki

Name: Kiki
AKA: Keeks
Belongs to: Karly Robinson, Finance Assistant
Breed: Rottweiler x German Shepherd
Age: 10
Gender: Female
Likes: Roast chicken, getting a fuss, rolling in fox poo!
Dislikes: Missing out on attention
Best Trick: Balancing a treat on her nose
 
Kiki was adopted at 9 months old after her previous owner was unable to keep her. 9 years have whizzed by and she certainly has her paws under the table, but she definitely doesn’t act her age – she’s often being mistaken for a puppy! Her baths with the yummy smelling Pet Head shampoos due to a certain stinky habit definitely give her a youthful gleam!

Lucy Heath

Lucy Heath

ABC Consultant Trainer

Lucy ran her own successful dog training and dog display team business in Lincolnshire before joining the Training and Behaviour Centre as Head Trainer in 2014. Lucy runs pet dog training classes, one to one training sessions and has a huge interest in competitive dog sports. She is bringing an exciting variety of classes, workshops and dog activities to the centre. Lucy is a full member of the Association of Pet Dog Trainers UK. Lucy has performed all over the UK with her own dogs, from smaller shows, events and schools, to huge events at Earls Court, London, and the NEC in Birmingham. Lucy has won many high profile competitions with her Border Collie Indie, and has appeared on TV, radio, in magazines and newspapers with Indie and her 4 other dogs Trent, Ash, Foxy and Trip Hazard. Lucy's personal dog training passion is Heelwork to Music and she competes at the very top level of the sport in the UK. www.facebook.com/superdogindie
Ruby

Ruby

Name: Ruby  

AKA: Lots…..Rubes, Ruby Roo, Munchkin, Pickle

Belongs to:  Susan Freeman

Breed: Crossbreed….between a Terrier and Spaniel (we think)

Age: 2 Years Old

Gender: Female        

Likes: Being with her owners, tummy rubs and nice food treats

Dislikes: Being on her own, not being centre of attention, water….

Best Trick: Stealing other dog’s toys in the office, ‘sit’ and ‘down’

Ruby was a stray from Ireland who came to a UK rescue centre.  She stole Susan’s heart immediately when she visited the rescue centre by getting on her knee and refusing to get off – it was obviously meant to be!!

Helen Benger

Helen Benger

Personal Assistant to Directors

Helen has worked for the company for 3 years starting as Roger’s Legal PA.  She is from a TV and film background having trained as a Stage Manager so it is a very fitting role that she now looks after the all-star cast of The Board of Directors of Company of Animals.
Keeping fit is a big passion of Helen’s so she loves walking her dogs Ruby & Scout, running, boot camps and Yoga.  She is always trying to get her colleagues out running but so far has only managed to make some of them run up a hill on the lunchtime walk!

Fudge

Fudge

Name: Fudge
AKA: Fudginald / Fudgemeister
Belongs to: Paul Nolan, Operations Director
Breed: Cavapoo
Age: 2 years old
Gender: Male
Likes: Billy + Margot Iced Treats and long runs
Dislikes: The dark!
Best Trick: Finding golf balls in the rough

Paul rescued Fudge… from his own parents! He spend most days in the office playing with the array of wonderful dogs there, and enjoys daily lunchtime walks.

Linda Brown

Linda Brown

Brand Manager

Poppy

Poppy

Name: Poppy

Belongs to: Mark Turrell: Commercial Director

Breed: Springer Poo

Age: 2

Gender: Female

Likes: Cuddles and lap time

Dislikes:  Foxes!

Best Trick: Toy tug of war!

Poppy has tons of energy and loves visitors! She shows no loyalty and will sleep on anyone with a cosy lap!

Kevin DeCruz

Kevin DeCruz

National Accounts Manager

Kevin is responsible for all UK online sales activity, making sure that all the visual and written content is up to date and relevant in order to achieve the best possible presence for our products.
Looking after our key website accounts, he also manages all their promotional support and makes sure that all our online customers receive a top quality service from us.
Married with four young children, he finds that all of his free time is taken up with removing small toys that are stuck in household appliances.

Bouncer

Bouncer

Susan Freeman

Susan Freeman

Office Manager

Susan is responsible for the HR functions, office facilities and day to day running of the office.
She is passionate about animals, currently owning 2 rabbits and is also the proud owner of her lovely dog Ruby!

Humphrey

Humphrey

Paul Marshall, Finance Director Paul Marshall

Paul Marshall

Finance Director

Paul is a Chartered Accountant, qualifying in 1985 following training with Ernst & Young. His background is in the financial sector which extends to having expertise in all aspects of day to day financial management for businesses ranging from small owner-managed start-ups through to international SME's. Appointed a non-executive director in 2003, he is now more involved and in addition to the Finances also holds responsibility for Human Resources and Corporate Governance.

Formerly a Trustee of Medical Detection Dogs, his interests cover cinema, theatre and most sports boasting qualifications in football coaching and cricket umpiring.

Lorraine Benham

Lorraine Benham

Trainer

Lorraine has been instructing puppy classes and follow-on training with us since January 2016 and has completed the following training:

IMDT Accredited Dog Training and Behaviour Open College Network OCN level III Qualification; Understanding and Working with Canine Behaviour.

Think Dog with Sarah Whitehead; Training for the Future, an intermediate Award in Puppy Class Instruction.

Think Dog with Sarah Whitehead; Think Dog Practical course.

Workshop in Canine first aid and CPR.

At present Lorraine is completing ‘Foundations in Canine Behaviour and Management’ with Compass Education and Training and has also begun work towards The Kennel Club Accreditation Scheme for Instructors in Dog Training and Canine Behaviour. She has been mentored by Fiona in puppy class training and has shadowed her in behaviour consultations. Lorraine enjoys her spare time with her family and 2yr old Cocker Spaniel, Rosie who she trains in heelwork to music.

Ruby

Ruby

Name: Ruby

AKA: Ruby Duby Dog

Belongs to: Helen Benger: Legal PA

Breed: Lhasa Apso

Age: 5 years old

Gender: Female

Likes: Playing ball, sitting on people's knees in the office, cuddles and playing tug with her Tuffy Shark

Dislikes: Being told what to do.

Best Trick: None! She chooses not to listen!

Liz Crisp

Liz Crisp

Finance Administrator

Liz handles all banking and sales ledger receipts as well as helping Neal with the purchase ledger. Liz is kept very busy outside of work with her family and menagerie of animals including a new rescue dog; Merlin the Border Collie.

Danielle Everett

Danielle Everett

Southern Area Sales Manager

Danielle is responsible for managing sales across the south of England, working closely with pet retailers, vets, garden centres, groomers and other types of retailer to raise awareness of the product ranges and provide training.

Danielle possesses a 1st degree in Equine and Business Management and has previously been a competitive show jumper.  Danielle is the proud owner of 2 very lively Jack Russells called Roxy and Lottie

Merlin

Merlin

Name: Merlin

AKA: Merly

Belongs to: Liz Crisp

Breed: Border Collie

Age: 4 years old

Gender: Male

Likes: Morning lie in's, country walks and chewing his marrow bone

Dislikes:  Men in strange hats

Best Trick: Paw

Merlin has lived with Liz Crisp and her family since March 2014. He loves to play, especially with other dogs, and enjoys coming to work each day. In the paddock his favourite game is to play with his marrow bone. At home he climbs into his toy box and gets all his toys out; we haven’t taught him to put them back yet!

Karly Robinson

Karly Robinson

Finance Assistant

Karly is the Finance Assistant and provides support to Neal. Karly deals with the bank reconciliations, statements and petty cash as well as running the company reports. She is also responsible for credit control and helping Neal during the very busy month end periods.

Hayley Straus

Hayley Straus

Finance Assistant

Hayley is responsible for supporting the finance team with the sales and purchase ledger, helping the department run smoothly. Hayley owns a cockapoo named Luti, who is a regular visitor to the office.

Indie

Indie

Name: Indie

AKA: Windle, Woo, Mooey

Belongs to: Lucy Heath, Head Trainer

Breed: Border Collie

Age: 6 years old

Gender: Female Likes: Swimming, rolling in fox poo, training, tricks, agility, tennis balls and squeaky toys

Dislikes: Fireworks, rude dogs

Best Trick: Her favourite is hiding her face with both paws, as she uses it to manipulate people into giving her what she wants!

 

Indie is an amazing dancer and a TV star! Indie won the ITV show That Dog Can Dance on Boxing Day 2012 and received a standing ovation from Sharon Osbourne! Click here to see her in action: http://www.youtube.com/watch?v=Vn6yLQaNB1E

Claude Marechal

Claude Marechal

French Sales Agent

Claude is our sales agent for France and Belgium, responsible for building strong partnerships with our distributors

Neal Anderson

Neal Anderson

Group Financial Controller

Foxy

Foxy

Name: Foxy

AKA: Foxy Bingo, Foxetta Bingola

Belongs to: Lucy Heath, Head Trainer

Breed: Border Collie

Age: 1 year old

Gender: Female

Likes: Herding Indie, herding sheep

Dislikes: Strange dogs barking at her

Best Trick: Jumping through the arms

Hayley Comber

Hayley Comber

Sales Coordinator Supervisor

Hayley works in the sales team. Her day-to-day tasks include taking and processing UK orders, giving advice and answering queries that are posed either by email or over the phone. She also deals with spray collar queries.

Mark Turrell

Mark Turrell

Commercial Director

Mark is a inspiring team leader responsible for all Sales and Marketing activities across the world for COA. Equipped with a background in senior commercial roles with FMCG companies, Mark and his team develop and execute Brand plans to expand our network for Halti, Clix, Baskerville and Pet Head in the UK and the rest of the world. Mark works closely with all the COA teams to provide our customers with the very best service we can deliver.
Married with 3 children, Mark enjoys Golf, Football and endeavouring to keep fit and loves spending time with his wife Lesley and their two dogs Oscar and Poppy.

Trip Hazard

Trip Hazard

Name: Trip Hazard

AKA: Trip, Trippins

Belongs to: Lucy Heath, Head Trainer

Breed: Crossbreed – Pomeranian x Maltese

Age: 7 months old

Gender: Male

Likes: His best friend Foxy, his bodyguard Jason, everyone and everything

Dislikes: Having his hair brushed

Best Trick: He knows many tricks, but his best is having all of the staff wrapped around his little paw because he’s so cute