Meet the Team

Our team is the backbone of our business. Each individual member plays an integral part to the smooth running of the company. With years of experience running through our team of staff it ensures the service we provide is of the highest quality.
Dr Roger Mugford, CEODr Roger Mugford

Dr Roger Mugford


Dr Roger Mugford is a psychologist and farmer who introduced the concept of behavioural therapy to the veterinary profession by founding The Animal Behaviour Centre in 1979. Since then, his referral practice is seen as the leading authority in the field and has seen more than 50,000 pets. He invented the Halti headcollar plus other training and reward based behaviour aids distributed by The Company of Animals, of which he is the CEO.

Karen Hill, TABC Centre ManagerKaren Hill

Karen Hill

ABC Clinic Manager

Karen has worked at the Training and Behaviour Centre since 1989 is responsible for its day to day running; being the first point of contact for pet owners and veterinary practices to arrange an appointment , book a training class or ask some basic advice on a pet’s behaviour. Karen recommends the service she feels is best suited to resolve the client's problem and books them in accordingly. Karen controls all the clinic equipment, looks after the clients that come to see us and assists with consultations where necessary. She also provides follow up support for our clients, such as pet insurance claims. Karen is also an experienced dog trainer and teaches Puppy Pre-School, Puppy Training classes and private lessons.
Fiona WhelanFiona Whelan

Fiona Whelan

ABC Behaviourist Consultant

Fiona has been working at the Training and Behaviour Centre as a behaviour specialist since 2002, and previously ran her own training and behaviour establishment in Lincolnshire for seven years so has a wealth of experience as a behaviour counsellor. Fiona studied Animal Science and Kennel and Cattery management at De Montfort University and is a full member of The CFBA (Canine & Feline Behaviour Association). She's a regular contributor in veterinary publications as well as being a popular speaker at veterinary congresses. Fiona has always been passionate about rescue animals and her current menagerie includes; two horses, two rescue cats, two tortoises, three dogs including an Australian Cattle Dog (that is profoundly deaf) and two rescues from Ireland.
Sarah Gibbs

Sarah Gibbs


Sarah joined the company in 2016 and is one of our trainers at the centre. She is a full member of the Guild of Dog Trainers and also The Pet Professional Guild. She is also responsible the day to day running of the training classes and is the first point of contact for anyone requiring training advice or to book a class or training session. She used to run her own business providing dog walking, training and boarding and was previously an Area Officer for Beagle Welfare. Sarah has a in Diploma Canine Psychology, is fully canine and human first aid trained and has also studied Canine Nutrition. Sarah has two Beagles, Snoopy & Daisy and enjoys spending time with her family and walking in her spare time.

Kelly Steel

Kelly Steel